1. Acceptance
By creating an account or using Domandata(“Service”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms constitute a legally binding agreement between you and Domandata, LLC (“Domandata”, “we”, “us”, “our”).
2. Eligibility
You must be at least 13 years old and have the legal capacity to enter into a binding agreement to use the Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
3. Your Account
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must use a strong, unique password and we strongly recommend enabling multi-factor authentication, which is available in Account Settings. Notify us immediately at support@domandata.net if you suspect unauthorised access to your account.
You must not share your account credentials with others or allow any other person to access your account. You are solely responsible for any activity that occurs through your account, whether or not authorised by you.
4. Acceptable Use
You agree not to use the Service to:
- Collect personal data from survey respondents without their informed consent.
- Violate any applicable law or regulation, including data-protection laws.
- Distribute spam, malware, or deceptive content.
- Attempt to probe, scan, test, or exploit the security of our systems.
- Impersonate any person or organisation.
- Interfere with or disrupt the integrity or performance of the Service.
- Enter passwords, secret keys, API credentials, or other system credentials into survey fields or free-text responses. Survey content is not a secure secrets store.
- Reverse engineer, decompile, or attempt to derive the source code of the Service.
- Resell, sublicense, or otherwise commercialise access to the Service without our written consent.
5. Your Content
You retain ownership of all survey content and response data you create or collect using the Service. You grant us a limited, non-exclusive licence to store, process, and display that content solely to provide the Service to you. We do not access, use, or analyse your survey response data for any purpose other than operating the Service, unless required by law.
You are solely responsible for the legality, accuracy, and appropriateness of the data you collect from respondents, including obtaining any consents required by applicable law.
6. Prohibited Content
Payment card data. You must not use the Service to collect payment card numbers, card verification values (CVV/CVC), expiry dates, PINs, or any other payment card data. Domandata does not hold PCI DSS certification and cannot store or transmit card data safely. This prohibition has no exceptions.
Minors. You must not direct surveys at children under 13, or collect personal data from minors, without the parental consent mechanisms required by applicable law (e.g. COPPA, UK GDPR).
Protected Health Information. Domandata does not implement the technical and administrative safeguards required of a HIPAA Business Associate and does not execute Business Associate Agreements (BAAs). You must not use the Service to store or process Protected Health Information (PHI) where a BAA would be required.
Other sensitive data — your compliance responsibility. The Service may be used to collect educational records, biometric data, and similar sensitive categories. If you do so, you are solely responsible for complying with all applicable laws and regulations, including but not limited to FERPA and equivalent local laws. You must independently determine that your use of the Service is lawful and appropriate for your use case. Domandata will provide documentation of its security controls upon request to assist you in making this determination.
7. Intellectual Property
The Domandata name, logo, and platform software are the intellectual property of Domandata, LLC. Nothing in these Terms transfers any ownership of our intellectual property to you. You may not use our name or logo without our prior written consent.
8. Availability and Changes
We strive to keep the Service available, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable advance notice for material changes where practical. Planned maintenance or outages will be communicated where feasible.
9. Disclaimer of Warranties
The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not warrant that the Service will be error-free or that any defects will be corrected.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Domandata and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Service — including loss of data, loss of revenue, or loss of goodwill — even if advised of the possibility of such damages.
Our total aggregate liability to you for any claims arising under or related to these Terms shall not exceed the greater of (a) the amounts you paid us in the twelve months preceding the claim, or (b) one hundred US dollars (USD 100).
11. Indemnification
You agree to defend, indemnify, and hold harmless Domandata and its operators, employees, and contractors from any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your misuse of the Service; (c) data you collect or process through the Service; or (d) your violation of any applicable law or third-party right.
12. Termination
We may suspend or terminate your account if you violate these Terms, engage in conduct that poses a security risk to the platform or other users, or if we are required to do so by law. We will provide notice where practicable.
You may delete your account at any time directly from Settings → Account → Delete account. Account deletion permanently removes your account, all surveys, and all associated response data. If you need assistance, contact support@domandata.net.
Upon termination, your right to use the Service ceases immediately. Sections 5, 7, 9, 10, 11, and 13 survive termination.
13. Governing Law
These Terms are governed by the laws of the jurisdiction in which Domandata, LLC operates, without regard to conflict-of-law provisions. Any disputes arising under these Terms shall be resolved exclusively in the courts of that jurisdiction.
14. Changes to These Terms
We may update these Terms from time to time. When we make material changes we will revise the effective date at the top of this page and, where practical, provide advance notice by email or in-app notification. Continued use of the Service after updated Terms take effect constitutes your acceptance of the revised Terms.
15. Contact
Questions about these Terms? support@domandata.net